Privacy Policy

1. Data Controller

This Website (Escorts.Help) is owned and operated by Mehind Limited, a private limited company registered in England and Wales (No. 15387686), with registered office at:

One Park Drive
Park Drive
London, E14 9GG
United Kingdom

Mehind Limited is the data controller for personal data collected via this Platform.

2. Personal Data We Collect

• Account Data: Name, email, phone, address, password.
• Verification Data: ID document scans, selfies, proof of address.
• Profile Content: Bios, photos, uploaded media, advertising metadata.
• Payment Records: Transaction dates, amounts, payment method metadata.
• Usage Data: IP address, browser/device info, login timestamps, session logs.
• Communications: Messages to support, moderation chats, inquiry logs.
• Cookies & Tracking: Analytics identifiers, marketing pixels, geolocation.

We collect the minimum data necessary to verify your identity, enable the Platform’s functionality, and comply with legal obligations.

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract performance: To create and maintain your account, listings, and billing services.
• Legal obligation: To comply with UK identity verification, child protection, AML, and record-keeping laws under UK GDPR, DPA 2018, Proceeds of Crime Act 2002, and Digital Economy Act 2017.
• Legitimate interests: Platform security, fraud prevention, abuse detection, dispute management.
• Consent: For optional marketing emails and cookies beyond necessary ones (with clear withdrawal option).

4. How We Use Your Data

• Account creation and login
• Identity verification and age compliance
• Hosting, publishing, and maintaining listings
• Payments and billing administration
• Platform maintenance, security, and moderation
• Customer support and policy enforcement
• Legal compliance, audits, and case management
• Marketing communications (with consent)

5. Hosting & Third-Party Services

Your data is hosted in secure data centres provided by Leaseweb, compatible with UK and EU data protection standards. We rely on the following third parties:

• Leaseweb: Infrastructure hosting with security certifications and data encryption at rest and in transit.
• Payment Processors: PCI-DSS-compliant services that handle payment data securely; we do NOT store full card data.
• Analytics providers: Tools (e.g., Google Analytics, Matomo) to measure Platform usage; anonymised IP data is used.
• Email Delivery: Transactional emails handled via secure third-party services (e.g., SendGrid).
• Fraud prevention: Services that perform risk assessment and KYC monitoring.

We use Data Processing Agreements (DPAs) or Standard Contractual Clauses (SCCs) as required, ensuring lawful data transfers outside the UK.

6. Cookies & Tracking Technologies

We utilise:

• Essential cookies: Required for login, security, and basic functionality.
• Performance cookies: Analytics & measurement (e.g., Matomo, Google Analytics); anonymised IPs.
• Functional cookies: Preferences, language, and region selections.
• Marketing cookies: For remarketing and targeted ads (Consent required).

You can manage or withdraw cookies via our Cookie Banner or your browser settings at any time.

7. Data Sharing & Transfers

Your personal information may be shared with:

• Law enforcement or regulators: HMRC, NCA, ICO, or foreign authorities under MLAT, subpoena, or warrant.
• Payment and fraud services: To process transactions and reduce illegal activity.
• Professional advisors: Legal, audit, dispute resolution, anti‑money laundering.
• Corporate partners: Transparency and compliance only if necessary.

We do NOT sell your data to third parties. Any international transfers are safeguarded by DPAs, SCCs or UK adequacy decisions.

8. Data Retention

We retain personal data for as long as necessary for account functionality, legal compliance, fraud prevention, or historical record keeping. Typically:

• Account & profile data: retained for the life of the account and up to 6 years post‑deletion.
• Transaction & billing data: retained at least 7 years to comply with tax and audit obligations.
• Verification documents: deleted after 2 years of account inactivity, or earlier if permitted.
• Backup copies: retained in accordance with our internal backup cycles but subject to deletion policies.

9. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data;
• Rectification: Have inaccurate/incomplete data corrected;
• Erasure: Request deletion (“right to be forgotten”) where lawful;
• Restrict processing: Temporarily block use of your data;
• Portability: Obtain data in machine-readable format;
• Object: To direct marketing or profiling;
• Lodge a complaint: With the ICO or your local regulator;
• Withdraw consent: For cookies or marketing at any time.

To exercise your rights, please contact [email protected].

10. Security Measures

We take comprehensive steps to protect your data:

• Encryption: HTTPS/TLS in transit; AES‑256 at rest;
• Access controls: Role‑based access for staff;
• Monitoring: Regular vulnerability scans, penetration testing;
• Response: Incident response plan, breach notification within 72 hours;
• Data minimisation & retention policy;
• Employee training and compliance checks.

11. Children’s Data

Our services are strictly for adults (18+). We do not knowingly collect or store data about minors. If notified of underage content, we will delete it immediately and may report the incident to the relevant authorities.

12. Changes to This Policy

We reserve the right to update this Policy at any time. Material changes will be posted on this page with an updated "Last Updated" date. For significant updates, we will notify users by email or in‑site notice.

13. Contact Details

For privacy-related queries, data requests, incident reporting, or feedback:

You may also contact our legal team at [email protected] or your local supervisory authority (e.g., ICO).